Website Privacy Policy

Scope

This policy describes information associated with visiting totalfamilycarems.com, operated for Total Family Care, LLC in Brookhaven, Mississippi. It covers the public informational website. Our Notice of Privacy Practices separately explains how the clinic handles protected health information in providing care.

Information associated with your visit

When you visit, our website hosting and delivery providers process technical information needed to deliver and protect the site. This can include your IP address, browser and device information, requested pages, referring page information, timestamps and security events. The website is published through Sites and delivered using Cloudflare infrastructure. Security checks may use scripts, cookies or similar browser mechanisms.

The public site currently has no patient registration, medical intake, file-upload or payment-entry form. Patients complete intake forms in the office. The site's search filters a local list of pages in your browser; the website's search feature does not submit your search text to a clinic search server.

The website does not use advertising trackers or a separate visitor-analytics service. Hosting and security providers may still process technical information to operate and protect it. We will update this policy if the site's processing changes.

Information you choose to provide

If you contact us, we receive the information you provide and use it to respond and handle your request. The general email address is for administrative inquiries. Please do not email medical details or payment-card information. For patient-specific matters, use the patient portal or call (601) 515-4949.

How information is used and shared

Information associated with the website may be used to deliver pages, maintain availability, prevent misuse, investigate technical problems and respond to inquiries. Hosting, delivery, security and communications providers may process information for those purposes. We may also disclose information when required by law or as otherwise permitted to protect legal rights and security.

The website does not collect payment-card details. Billing information entered through the external payment link is handled by athenahealth and the providers involved in that payment service.

External websites and patient services

The website links to athenahealth for patient portal access, statement payments and support, and to Google Maps for directions. Following an external link takes you to a service with its own privacy practices. Review the destination's privacy information before providing personal information there.

Relevant links include athenahealth's patient-application privacy notice, patient portal access and statement payments.

Cookies, browser controls and security

You can manage cookies through your browser. Restricting them may affect security checks or linked services. This public website has no patient account or advertising-preference control of its own.

We use HTTPS to encrypt communication with the website. No internet service can guarantee absolute security. Please use the clinic's designated patient channels for medical information, and do not use email or the portal for an emergency. Call 911 or go to an emergency department for emergency care.

Retention and questions

The length of time information is kept depends on its purpose and applicable legal obligations. Technical records are also subject to the retention practices of the providers operating the website. Contact the Privacy Officer with questions about information associated with your visit or correspondence.

For questions, contact Total Family Care, LLC at (601) 515-4949, or write to 616 Brookway Blvd, Brookhaven, MS 39601, addressed to Brittany Griffin Mullins, FNP-C — Privacy Officer. Ask reception to route your question to the Privacy Officer.

We may update this policy as the website or its practices change. The current version and its effective date will be posted on the website.