Patient rights & information
Effective date: September 28, 2026
If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call (601) 515-4949 or speak to our receptionist. You may use your preferred relay service; dial 711 for telecommunications relay.
Tell us the language or communication assistance you need. Help may include a qualified interpreter, a qualified sign-language interpreter, electronic or written information in another language, or information in an accessible format, such as large print, audio or braille. We will work with you to arrange appropriate assistance in a timely manner. You do not have to provide your own interpreter or pay for required assistance.
To request a reasonable modification for a disability, tell reception or call our main number. Brittany Griffin Mullins, FNP-C oversees assistance arrangements and receives concerns routed through reception.
Total Family Care complies with applicable federal civil-rights laws. We do not exclude people, deny benefits or treat them differently because of race, color, national origin (including limited English proficiency and primary language), age, disability or sex. We provide required language assistance, appropriate auxiliary aids and services, and reasonable modifications for people with disabilities free of charge.
If you believe we have failed to provide appropriate assistance or have discriminated against you, contact Brittany Griffin Mullins, FNP-C, through reception at (601) 515-4949, or write to Total Family Care, LLC, 616 Brookway Blvd, Brookhaven, MS 39601. We can help you communicate your concern. You will not be retaliated against for raising a concern or making a complaint.
You may also file a civil-rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights through the HHS complaint portal, by calling 1-800-368-1019 (TDD: 1-800-537-7697), or by mail to 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201. HHS complaint instructions and forms are available online.
This notice is available at totalfamilycarems.com/language-accessibility/.
Call (601) 515-4949 or tell reception the language you need. Relay: 711.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al (601) 515-4949 (TTY: 711) o hable con su proveedor.
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số (601) 515-4949 (Người khuyết tật: 711) hoặc trao đổi với người cung cấp dịch vụ của bạn.
注意：如果您说中文，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 (601) 515-4949（文本电话：711）或咨询您的服务提供商。
注意：如果您說中文，我們可以為您提供免費語言協助服務。也可以免費提供適當的輔助工具與服務，以無障礙格式提供資訊。請致電 (601) 515-4949（TTY：711）或與您的提供者討論。
ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le (601) 515-4949 (TTY : 711) ou parlez à votre fournisseur.
تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم (601) 515-4949 (711) أو تحدث إلى مقدم الخدمة.
Total Family Care hvt:
ANOMPA PA PISAH: Chahta makilla ish anompoli hokma, kvna hosh Nahollo Anompa ya pipilla hosh chi tosholahinla. Atoko, hattak yvmma im anompoli chi bvnnakmvt, holhtina pa payah: (601) 515-4949 (TTY: 711).
PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa (601) 515-4949 (TTY: 711) o makipag-usap sa iyong provider.
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie (601) 515-4949 (TTY: 711) an oder sprechen Sie mit Ihrem Provider.
주의: 한국어를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. (601) 515-4949(TTY: 711)번으로 전화하거나 서비스 제공업체에 문의하십시오.
ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો તો મફત ભાષાકીય સહાયતા સેવાઓ તમારા માટે ઉપલબ્ધ છે. યોગ્ય ઑક્ઝિલરી સહાય અને ઍક્સેસિબલ ફૉર્મેટમાં માહિતી પૂરી પાડવા માટેની સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે. (601) 515-4949 (TTY: 711) પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.
注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブル（誰もが利用できるよう配慮された）な形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。(601) 515-4949（TTY：711）までお電話ください。または、ご利用の事業者にご相談ください。
ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону (601) 515-4949 (TTY: 711) или обратитесь к своему поставщику услуг.
ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਤੁਹਾਡੇ ਲਈ ਮੁਫ਼ਤ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਸੇਵਾਵਾਂ ਉਪਲਬਧ ਹੁੰਦੀਆਂ ਹਨ। ਪਹੁੰਚਯੋਗ ਫਾਰਮੈਟਾਂ ਵਿੱਚ ਜਾਣਕਾਰੀ ਪ੍ਰਦਾਨ ਕਰਨ ਲਈ ਢੁਕਵੇਂ ਪੂਰਕ ਸਹਾਇਕ ਸਾਧਨ ਅਤੇ ਸੇਵਾਵਾਂ ਵੀ ਮੁਫ਼ਤ ਵਿੱਚ ਉਪਲਬਧ ਹੁੰਦੀਆਂ ਹਨ। (601) 515-4949 (TTY: 711) ‘ਤੇ ਕਾਲ ਕਰੋ ਜਾਂ ਆਪਣੇ ਪ੍ਰਦਾਤਾ ਨਾਲ ਗੱਲ ਕਰੋ।
ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l'(601) 515-4949 (tty: 711) o parla con il tuo fornitore.
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। (601) 515-4949 (TTY: 711) पर कॉल करें या अपने प्रदाता से बात करें।
